Returns & exchanges

As a small, independent brand, we pour intention and care into every detail. To maintain the integrity of our process, a 1% restocking fee per item will be deducted from your refund. This supports the shipping, handling, steaming, and careful folding of each returned piece.

We kindly ask that all returns be made in their original condition — unworn, unwashed, and free of any stains or scents. We reserve the right to refuse any items that do not meet these standards. Items returned in unsatisfactory condition will not be refunded.

Please note:

• Original shipping charges are non-refundable

• A return label fee of $10 applies

We hope you love your SALIMA piece, but if something isn’t quite right, we’re here to help.

For U.S. Orders
You have 10 days from the date of delivery to request a return or exchange.
Please notify us as soon as possible if you’d like a different size or a refund, and we will issue a prepaid return label.

• Returns must be completed by mail, and items must be returned in original condition, with all tags attached.
• Drop off your return at your nearest UPS or designated courier drop-off location using the label provided.

For International Orders
You also have 10 days from the date of delivery to request a return or exchange.
Please inform us promptly if you'd like a different size or a refund.

• Return shipping costs are the responsibility of the customer.
• Returns must be completed by mail, with items in original condition, tags attached, and carefully packaged.
• Please use a secure and trackable shipping method to return your item(s).
Receiving a Refund
Once your return is received and approved, we’ll issue your refund to the original payment method:
• Credit Card: Refunds are typically processed within 5–10 business days after your return is received.
• PayPal: Refunds are generally visible in your PayPal account within 24 hours of the confirmation email.
Important Information
• You can only ship your return from the country where the original order was placed.
• Returned items must be unworn, unwashed, and in original packaging, with all original tags attached.
• If your return does not meet the conditions above, the parcel will be returned to you and no refund will be issued.
For further details, please consult our Terms & Conditions in the legal area of our website.
If you need any assistance, our Client Services team is here to help.